Job Description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 340+ industry awards

What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members' issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Who are we looking for?

• Completed at least 2 years in college with at least 1 year Customer Service BPO experience.
• HRM or Tourism Fresh College Graduates are also welcome to apply.
• Experience handling an international airline account is an advantage.
• Experience in chat or email support is also an advantage.
• Strong verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.Job Type: Full-timeSchedule:

• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay