Job Description

About FWD Group

FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

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PURPOSE

Responsible for coordinating travel related information and guidelines to support all Functions in Group Office of Hong Kong and Singapore.

KEY ACCOUNTABILITIES

Negotiate annual corporate hotel and airline rates for business travels

Explore new corporate hotels in new countries as per business needs

Recommend and explore preferred rates for car companies for airport/ground transfers for frequently travelled locations

Provide training on the travel booking portal and act as the go-to person for questions

Work closely with travel agent to enhance performance of the portal and their support level

Be the employee contact point on questions re visas, covid tests, quarantine requirements and other travel related queries

Stay up to date on travel policies and provide guidance and updates to EAs and travellers

Work with travel agent to monitor unused air-tickets for cost saving.

Collaborate with our travel agent on solutions to frequent travel issues and areas for improved employee experience

QUALIFICATIONS / EXPERIENCE

At least 10 years\xe2\x80\x99 work experience in the travel and hotel industry

5 years in corporate travel bookings: flights, hotels, and other modes of transportation

Point of contact for corporate employee enquires, bookings, changes and issues related to travel

Experience with initiating carbon offsetting & SAF corporate programmes

Good command of written and spoken English

KNOWLEDGE & TECHNICAL SKILLS

Good communication and interpersonal skills

Outlook experience

Zoom and Teams usage

Proficient of MS word, excel, power point

Knowledgeable with the Lightning online portal an advantage

Excellent time management

Clear verbal and written communication

Effective problem solver and able to provide alternatives solutions for various situations or potential risks

FWD Group