Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

DBS Treasures is a leading wealth management platform in Singapore, uniquely positioned to cater to the diverse requirements of both Onshore and Offshore affluent clientele. Our comprehensive offerings provide clients with a seamless and all-encompassing banking experience, complemented by an extensive array of wealth management solutions, spanning from investments to legacy planning. Our Treasures clients have access to personalised advice and support from proficient relationship managers, seasoned investment counsellors, specialised bancassurance professionals and dedicated assistant relationship managers. The DBS Treasures Singapore organisation, which is part of Consumer Banking Group - Singapore, is committed to helping our clients navigate the ever-evolving financial landscape to achieve their individual financial goals and aspirations.

Responsibilities

• Achieve service standards as set out for Regional Treasures staff to develop and improve customer satisfaction and retention.
• Ensure that all customer requests are dealt with in a timely and consistent manner while adhering to regulatory, compliance and internal security audit requirements.
• Attend all relevant training and briefings.
• Address and follow-up on customer service requests/issues daily eg. walk ins/answering phone calls and assist with completion of service related transactional orders &/or ad-hoc projects as assigned by Treasures Centre Manager.
• Assist with the duties of the Treasures Service Officer for customer requests/transactions.
• Handle complex or time-consuming servicing of accounts.
• Refer to Treasures Relationship Manager or Wealth Manager for any FAA related products\' queries from customer.

Requirements

• Polytechnic Diploma/GCE A\'Levels or Bachelor Degree from any discipline.
• Minimum 3 years of work experience in the banking or financial services industry, preferably in branch operations or financial advisory.
• Highly meticulous, strong communication skills and numeric.
• Strong knowledge of the banking products & services and procedures.
• Proficient PC skills and sound knowledge of the banking products, services and procedure.
• Selected candidate will be CMFAS certified as part of the role requirements.
• Good understanding of financial, investment products, services including equity and bond markets.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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