Job Description

DescriptionPosition at EzraJob Role: Trial Co-ordinatorLocation: Singapore (Hybrid - 3 days in Office)Who we areImagine what even the world\'s most exceptional organizations could achieve if all their employees were coached to be their absolute best.At EZRA, we\'re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.The RoleTo aid our rapidly expanding growth, we are looking for a proactive Trial Co-ordinator to help us provide seamless world class customer service and showcase EZRA propositions (e.g. digital coaching, platforms), enabling us to launch at scale and provide prospective and existing customers with a unique EZRA experience.Reporting into the VP of Marketing for APAC, you will work closely with Sales and Marketing teams, as well as Technical Support and Delivery teams, supporting with the end-to-end operations of trials for prospective customers.What You\'ll Do:

• Provide proactive first-level service to EZRA prospective clients during pre-trial, trial, and post-trial phases.
• Collaborate with sales and coach solutions teams to tailor experiences, secure new clients, and drive revenue for existing accounts.
• Represent the EZRA brand and demonstrate partnership opportunities to prospective clients.
• Project manage client onboarding and ensure smooth handoff to sales post-trial.
• Support Customer Success Managers (CSM) in onboarding for growth opportunities and collaborate with sales for effective follow-ups.
• Oversee account-level reporting and perform strategic check-ins with client stakeholders.
• Provide detailed handoff to the selling team for post-trial implementation.
• Align client experiences with sales to deliver a best-in-class customer journey.
• Work with the Coaching Solutions team to select and brief coaches pre-trial.
• Maximize participant engagement and facilitate client reporting.
• Assist in developing client-facing materials and stay updated on EZRA\'s platform capabilities.
• Support CSMs in executing delivery milestones and launch interventions.
• Provide data and insights to CSMs to enhance trial outcomes and collaboration.
• Act as an internal point of contact for experience deliverables.
• Connect data insights to meet business and client objectives.
• Understand customer success metrics and compile account reporting for client debriefs.
• Participate in CSM and Marketing communities for training and process improvements.
• Work with marketing to ensure experience alignment and communicate relevant assets and activities.
• Assist in account follow-ups through marketing communications.
• Support logistics and events for in-market client activities.

About you

• 1+ years of experience in a customer success or client-facing role.
• Strong presentation skills, comfortable engaging with diverse stakeholders.
• Experienced in navigating evolving business environments and aligning customer needs with business strategies.
• Comfortable working cross-functionally with teams across marketing, sales, and operations.
• Administrative skills, with a good understanding of sales and marketing initiatives.
• Proficient in data analysis and reporting.

What we offer

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Regional benefits package

#LI-HybridWe are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

LHH