Job Description

Main Responsibilities are:

• Managing the day-to-day operations, including processing investor transactions, subscriptions, redemptions, transfers & dividend.
• Liaise with Counterparties / CPF Board / Agent Banks on settlement, reporting and reconciliation of trades
• Compute and process trailer fees.
• Work with Marketing team and fund houses on account opening, fund onboarding and other AML/DDQ/Annual review documentation
• Manage incidents and lead investigation of root cause and resolution
• Ensuring that the process complies with all relevant regulatory requirements and reporting obligations.
• Identifying and managing operational risks.
• Manage and supervise a team of operations staff to ensure smooth operations and provide constructive feedback.
• Set strategic goals for operational efficiency and increased productivity
• Build and maintain relationships with other departments, external partners (ie: sub distributors, transfer agents, fund managers etc) and vendors to make decisions regarding operational activity and strategic goals
• Oversee the documentation of the operation to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance.
• Addressing investor/TR inquiries and concerns related to operations.
• Perform and coordinate end to end (from trade execution to trade settlement) system testing for any changes
• Handle administrative tasks, ad-hoc assignments and projects as assigned.
• Uphold organization policies and standards, ensuring legislative regulations are followed
• Record Keeping: Maintaining accurate records of transactions and activities.

• Degree or equivalent professional experience
• Minimum 5 years in Unit Trust Operations with proven experience or similar role.
• Strong operational mindset and background.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Good knowledge of financial services practices and associated regulatory requirements
• Good knowledge of and adherence to the company\'s policies and procedures
• Strong communication skills and ability to articulate effectively to the team and stakeholders in regular meetings and various projects/discussion, becoming a "valued partner" outside direct reporting line
• Good problem-solving skills and ability to handle complex situations with constructive solution identified for trouble shooting.
• Leadership experience with demonstrated ability to lead by example, role-model desired behaviours, willing to "get hands dirty" to accomplish objective, focus on "win-win" solutions under pressure

eFinancialCareers