Job Description

About Outsource Accelerator: Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world's leading aggregator marketplace for outsourcing.We specifically provide the conduit between Philippines outsourcing suppliers and the businesses - clients - across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.About the Client: Our client's services and consulting personnel are capable of assisting the customers with support and service needs all around the globe. Our client's extensive network of experts can provide local operational support, technical support, and a wide range of consulting services.THE ROLEThe Customer Service Representative is responsible for providing professional, timely, consistent and efficient customer service to clients. The department embraces PRIDE (Personal Responsibility In Delivery Excellence) as a quality culture driver.JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

• Excellent interpersonal skills commanding both strong verbal and written communication skills
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
• Ability to use multiple internal systems during the course of a day to provide quality customer services.
• Provide timely feedback to direct management regarding service failures or customer concerns.
• Special projects as assigned.

OTHER FUNCTIONS & RESPONSIBILITIESThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.REQUIRED KNOWLEDGE & SKILLSEducation & Knowledge

• 3-5 years of experience in a fast pace demanding customer service environment.
• Some college courses.
• Knowledge of Lean Process Improvement
• Experience in a manufacturing Customer Service environment
• Experience in an ERP order management environment a plus

Skills

• Outstanding cross-functional communication skills, written and oral.
• Strong Attention to detail skills
• Exceptional cross-functional collaboration skills
• Exceptional follow up and follow through skills
• Professional "gets things done" mindset
• Initiative to learn, apply and grow new skills
• Excellent reading skills
• Strong listening skills
• Strong data entry skills
• Solid mathematical skills and/or ability to interpret invoices
• A positive, proactive customer satisfaction mindset and attitude
• The ability to perform well in a team environment
• Consistent Attendance/Punctuality a MUST!
• Proficiency with common office software, such as Microsoft Office; and hardware, such as a PC

Job Types: Full-time, PermanentSalary: Php13,068.00 - Php34,020.00 per monthBenefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overtime
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

COVID-19 considerations:
In the interest of everyone's health and wellbeing, we ensure compliance to the health and safety protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance between workstations are strictly implemented.Application Question(s):

• Are you willing to work on site in Ortigas?
• Are you willing to work in Night Shift?
• Can you start ASAP?

Experience:

• CSR or TSR: 3 years (Preferred)