Urgent* Customer Service Ambassadors X 50 (renewable Contract / Shift / #8501)
Changi Airport, Singapore
Job Description
Responsibilities
- Salary up to $2100 (Basic + Allowances + Incentives)
- 12-hours rotating shift (8am-8pm, 8pm-8am)
- Work 2 days, Off 2 days
- Training provided
Job Scope:
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases.
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options.
- Assist with queue combing at various key touch pointes and coordination with relevant airport partners.
- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries
- Perform other ad-hoc duties as requested
Requirements:
- Comfortable in communicating & interacting with passengers
- Willing to commit rotating shift, including night shift, public holiday & weekends
To apply:
Interested applicants please email to click for email or whatsapp to 9*******.
Thank you for your interest but only shortlisted applicants will be notified.
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EA License No: 90C3494
EA Personnel Registration No. R1103939 (Ng Hui Jun)
RCB No. 1 click for phone number Z
EA Personnel No: R1103939
EA Personnel Name: Agnes Ng
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Job Detail
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Job IdJD1145700
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChangi Airport, Singapore
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EducationNot mentioned