Job Description

Sales Coordinator / Executive (Order Fulfilment)

Location: Senoko Drive


Full-Time | Mon-Fri & Alt Saturdays | Up to $2,700 Basic + AWS


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Role Overview

As a

Customer Service Officer (Order Processing)

, you will play a crucial role in ensuring smooth order fulfilment and delivering excellent customer service. You'll manage end-to-end order processing, handle inquiries, and work closely with internal teams to ensure timely and accurate delivery of products.


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Key Responsibilities

Accurately process customer orders using internal systems. Respond promptly to customer inquiries via phone, email, or chat regarding orders, deliveries, and product-related questions. Work closely with the sales and logistics teams to ensure timely and accurate order fulfilment. Maintain accurate documentation of orders, changes, and cancellations. Assist in resolving customer complaints or escalations in a professional manner. Propose improvements to enhance customer service processes and efficiency. Share customer feedback and insights with management to support service or product improvements.
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Requirements

Minimum GCE 'N' or 'O' Levels or equivalent. At least 2 years of experience in

Order Fulfilment or Customer Service

. Prior experience in the

food service or hospitality industry

is preferred. * Familiarity with order processing systems; knowledge of

SAP S4

is an added advantage.