Job Description

Sygnum Singapore is a digital asset-focused fund manager, operating under a Capital Markets Services licence from the Monetary Authority of Singapore. With our suite of asset management offerings, we enable accredited and institutional investors to build exposure to digital assets within their portfolios with complete trust. Together with Sygnum Bank AG, the world's first digital asset bank, our interdisciplinary team of banking, asset management and Distributed Ledger Technology experts in Switzerland and Singapore are shaping the future of a globally trusted digital asset ecosystem.
About you:
Are you passionate about putting customers first in everything you do?
Are you keen to work in a dynamic and fast-moving start-up?
Do you have a passion for cutting edge FinTech products and developing new markets?
Do you have a curiosity for Digital assets, Cryptocurrencies or Blockchain?
We are currently looking for a VP of Clients to join our growing, high impact team in our office in Singapore.
Tasks
Clients

• Act as primary point of contact for Sygnum's prospects and clients for all types of enquiries, including product, account and transaction-related questions
• Provide the highest standard of client service in response to client enquiries to create improved and long-lasting client relationships
• Manage the client onboarding process together with your team end-to-end, incl. liaison with prospects and internal stakeholders
• Ensure consistent management of client communication and CRM handling, incl. further development thereof
• Work with internal stakeholders to provide end-to-end query resolution
• Continually identify opportunities to improve efficiency, through e.g., process optimization, implementation of smart tools, etc.
• Assume responsibility to continuously maintain and further improve client satisfaction

• Ensure adherence to regulatory/legal and internal guidelines and maintain measures to ensure compliance
• Closely liaise with Compliance department with regards to client-related processes such as onboarding and transaction monitoring
• Maintain and further develop regulatory competency within the field of client servicing

• At least 5 years of experience in a similar capacity in a Bank or within the financial services industry
• Passionate about working directly with clients with a relentless focus on client centricity
• Diligent team player that takes end to end ownership and drives for results
• Ability to lead and develop a team while establishing and maintaining effective working relationships
• Excellent interpersonal skills and positive attitude