Job Description

Principal Responsibilities

• Oversee the day-to-day management of the Singapore Client Service Management team to ensure effective onboarding of new transactions and the management (to include post-closing administration including coordinating the legal agreement and document, consents, waivers and amendment requests, agent administration, monitoring submission of covenants, performing periodic review of the transaction) of our book of deals
• Drive a culture of client centricity in everything that the Client Service Managers do and maintain high standards of service
• Build and maintain excellent relationships (and ensure that the Client Service Managers do the same) with internal stakeholders and external clients
• Identify training needs for the team and ensure that new and existing team members are trained to enable them to achieve excellent levels of performance
• Establish appropriate organisational structure, systems, procedures and controls to support the Client Services function
• Ensure internal and external KPI measures relating to Client Service are achieved.
• Minimise operational, reputational and financial risk as measured through operational risk assessments, audit standards and operational losses
• Contribute to the development and execution of Client Service operating and strategic plans, including particular support to IT and business development initiatives
• Build an effective relationship with our operational teams and counterparts across the region and beyond.
• Establish and maintain operational relationships with peer group client contacts to ensure strong and efficient processes, and foster open and honest dialogue
• Ensuring compliance with all relevant regulatory, legal and Group requirements

• Minimum 5 years banking experience with good product knowledge and experience of the debt markets in particular loan agency
• Experience of running a high performing team
• Excellent people skills
• Proactive and self-motivated
• Good organization skills
• Ability to work under pressure effectively and independently
• Understanding of industry standard, operational risk and best practices
• Team player, both internally and externally
• Excellent PC skills including proficiency in Microsoft Word and Excel