Job Description

:

We are seeking a highly motivated candidate for the position of IT Service Delivery Operations Lead with proven knowledge and implementation experience in digital transformation areas, IT Service delivery, NOC and Service Desk, Help Desk Operations.

The IT Service Delivery Operations lead drives the implementation of strategy for IT operations and IT service delivery. He manages resource allocation and develops operations implementation and maintenance engineers; scopes out policies and sets performance expectations. He identifies problems and presents new methodologies/solutions to key stakeholders to enhance and improve the delivery of IT operations and maintenance services. He has expertise in the planning, implementation and maintenance of systems across cloud, on premise, server and network infrastructure. He is familiar with the infrastructure deployment and IT service management processes, tools and methodologies. He is knowledgeable in both technical and business aspects of the organization\'s IT operations to bridge gaps and enhance collaboration between IT and functional teams. The IT Service Delivery Operations lead can address multi-faceted issues effectively to ensure systems are stable and secure. He adopts a methodical approach to managing resources and communicates well to his team and key stakeholders on the solutions developed.

The successful candidate will be part of a growing dynamic regional team providing business solutions for digital transformation projects. He will be supporting the Bank\'s initiatives, working with Team to refine IT service delivery practices, IT operations best practices in partnership with stakeholders from IT and Business functions.

As a key member of the team, he will also support other functions across strategy, process design, infrastructure & enterprise architecture, and IT operations.

Job Responsibilities:

• Manages the regional IT Operations team for Asia Systems organization reporting to the Head of Systems Service & Operations.
• Manages resources required for delivery between projects based and BAU
• Manages activities related to IT Operations and providing 24 hours monitoring, Service Desk and Help Desk and support
• Proven skills in providing a secure, compliant, robust, reliable, scalable and directs infrastructure support strategy and operations
• Oversees the day-to-day support of all production platforms to ensure the high availability, integrity, and confidentiality of the networks, servers, storage, telecommunications services and information
• Ability to articulate and clearly communicate complex problems and solutions in a logical manner
• Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information
• Drive efficient and automation with regards to service delivery and operations
• Solid planning skills, able to high risks and opportunities in a delivery and devise mitigation strategy
• Able to develop good execution plans, work breakdown structure, stakeholder,

management and communication, test strategy and implementation plans * Able to be a strong driver and ownership of project milestone, risk and issues

• Review and ensure Systems Management Procedures are adhered to, follow up with respective parties to ensure compliance and governance.

• Oversee the preparation of communications and make presentations to stakeholders on opportunities and constraints of processes and systems.

Job Requirements:

• Min 7 years of experience in IT project management, IT service desk/call centre operations, IT Operations, Data Centre operations and Bank\'s IT Infrastructure.
• A career history that includes leading an IT Operations or a similar IT management role. Candidate has exposure and experience on IT ServiceNow, AI Chatbot or virtual assistance for self-service, IT contact Centre solution.
• Having bank IT operation and good understanding of IT Operations.
• Candidate must be customer/users oriented that enable organizations to deliver personalized customer experiences, improve customer/users\' satisfaction.
• Be analytical and applies critical thinking toward examining systems and design requirements, open-minded and innovative in exploring new and alternative solutions to optimize systems, arriving at sound decisions and solutions.
• Deep dive, problem solving, RCA and systemic thinking to reach to the cause of issues
• A strong leader who is able to communicate his/her ideas persuasively and sustain positive relationships with team members and other stakeholders.
• Experienced in working with and growing geo-distributed teams will be an advantage
• Minimum B.S in Computer Science, Finance, Business, MIS or related degree

We regret to inform that only shortlisted applicants will be notified.

10060882-WD

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