Job Description

Vice President of Client Services - Financial Markets Location: Singapore Hire Type: Full Time Experience: Market Operations, KYC/AML, Reference Data and Compliance, Risk, and Finance Vertical: Financial Markets
Role Summary eClerx is looking for a talented Account/Engagement Manager (CEM) who will be senior point of contact for all aspects of the client’s eClerx relationship. He/She will be responsible for partnering with clients who have functional responsibilities within and/or across Operations, Data, Technology and Change Management to help them achieve their goals through consultatively developing solutions that best leverage eClerx’s products and services. To do so, the CEM should have a strong understanding of capital markets, the ecosystem of businesses and departments participating in and servicing those markets, their underlying platforms and operating models, and the industry forces driving structural changes. Key Responsibilities

• Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services
• Think and act critically to ensure relevance of services to meet changing client and industry needs
• Elicit client feedback and chair governance forums, ensuring that any issues or opportunities are swiftly dealt with
• Manage and grow the portfolio of services delivered to the client by developing executing customer account and coverage plans
• Closely work with eClerx’s offshore teams across Ops/Tech to resolve client issues, escalations and rapid response to requests. Actively involved in delivery governance
• Understand the client’s short- and long-term strategy goals. Build a plan to integrate eClerx services and the client goals.
• Manage project proposals, timelines and deliverable for engagements from proposal through implementation in conjunction with the services team

Eligibility Responsibilities

• Bachelor’s degree (or equivalent) in Business or Finance; MBA degree preferred
• Excellent problem-solving and consultative capabilities with change the bank experience
• Domain knowledge and industry awareness of market operations, KYC/AML, reference data and compliance, risk, and finance
• Excellent client facing skills in order to chair workshops and governance forums, understand problem statements, elicit client feedback, present proposals
• Business development experience and commercial acumen – experience covering client organization, identifying opportunities, building and delivering commercial proposals
• Following experience is a plus: Banking Operations Change or Operations IT experience, product or business development experience at a FinTech or Services provider, consultancy experience
• Valid work authorization status in Singapore

About eClerx eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 13,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA. For more information, visit https://jobbio.com/eclerx eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. #LI-NP1
About eClerx eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 14,000+ people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here. OZk0iBvm3h