Job Description

Business Functions

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

We are looking for candidate who are highly motivated and a team player to support to T&M on Fixed income, FX & OTC derivatives products etc. and be part of the DDOM journey towards achievement TMO Control Tower Vision

This position is for a Problem Management Team Lead within the enabling group, Enterprise Architecture & Site Reliability Engineering (EASRE) department.

This role is expected to strategically lead the conduct of incident retrospective/ problem management operations and in other SRE activities in general which pertains to maintenance management that includes availability, performance, change management, monitoring, capacity planning & also the solutions offered derived from emergency response.

The Team Lead manages the problem lifecycle - from the BIR kick off call upon incident ticket upgrade up to the closure of the preventive measures. He/ She is on point that the retrospective activities are orchestrated & carried out effectively while promoting the blameless culture in accordance to the SRE principles.

• Mentor the team in the seamless facilitation & conduct of root cause analysis (RCA) activities from end to end
• Lead the facilitation for high-severity incidents liaising with top/ senior management and keeping the latter updated
• Prime focal point for presenting in the RCA Forum, Tech Risk Forum and other senior management meetings to report updates on retrospective findings & action plans
• Absorb new technology rapidly & apply effectively
• Communicate well with technical & non-technical colleagues
• Work to a high standard with agreed timescales.

Undertake any other tasks or duties that are reasonable & requested by the supervisor or a member of the senior management team.

• Do resource management to ensure problem management activities are carried out in an effective and efficient manner
• Provide available platforms and channels to ensure stakeholders are kept updated on results of retrospectives and RCA activities

• Able to demonstrate authority in the problem management calls
• Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to Management Report (MR) documentation and publishing

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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