Job Description

This position is for a Problem Management Team Lead within the enabling group, Enterprise Architecture & Site Reliability Engineering (EASRE) department.

This role is expected to strategically lead the conduct of incident retrospective/ problem management operations and in other SRE activities in general which pertains to maintenance management that includes availability, performance, change management, monitoring, capacity planning & also the solutions offered derived from emergency response.

The Team Lead manages the problem lifecycle - from the BIR kick off call upon incident ticket upgrade up to the closure of the preventive measures. He/ She is on point that the retrospective activities are orchestrated & carried out effectively while promoting the blameless culture in accordance to the SRE principles.

• Mentor the team in the seamless facilitation & conduct of root cause analysis (RCA) activities from end to end
• Lead the facilitation for high-severity incidents liaising with top/ senior management and keeping the latter updated
• Prime focal point for presenting in the RCA Forum, Tech Risk Forum and other senior management meetings to report updates on retrospective findings & action plans
• Absorb new technology rapidly & apply effectively
• Communicate well with technical & non-technical colleagues
• Work to a high standard with agreed timescales.

Undertake any other tasks or duties that are reasonable & requested by the supervisor or a member of the senior management team.

• Do resource management to ensure problem management activities are carried out in an effective and efficient manner
• Provide available platforms and channels to ensure stakeholders are kept updated on results of retrospectives and RCA activities

• Able to demonstrate authority in the problem management calls
• Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to Management Report (MR) documentation and publishing

DBS Bank