Visitor Experience Manager
Singapore, Singapore
Job Description
- Excellent customer service
- Museum
- Experience in Operations
Our Client is a leading visual arts institution overseeing the largest public collection of modern art in Singapore and Southeast Asia. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court
- Develop, administer & maintain work roster
- Maintain Standard Operation Procedures (SOP) accuracy
- Workflow enhancement & improvement plans
- Ensuring that staff are providing excellent customer service
- Manpower deployment forecast & planning
- Set goals for performance & deadlines
- Manage a team of Executive, Supervisors & Ambassadors
- Provide assistance and information to visitors
- Perform sales transactions for gallery admission events & programs
- Perform daily opening & closing of counter, including generating & reconciling daily sales reports
- Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
- Pre-print tickets for group visits & ensure sufficient ticketing management for schools
- Manage feedback & perform service recovery in accordance to stipulated guidelines
- Minimum 2 years working experience in a Tourism environment
- Worked before in an outsourcing enviornment is an advantage
- Able to remain calm & resolve crisis / problem solving professionally
- Strong IT skillsets (Microsoft Team, OneNote, Mac)
- Strong written & spoken communication skills
- Able to conceptualize, be agile to new situations
If you are interested in this job opportunity, please contact Jocelyn and send your resume to jocelyn.tham@adecco.com
Please indicate the below information in your resume:
Current & Expected salary
Reason(s) for leaving
Availability to commence work
We regret only short listed candidate will be notified.
EA Licence Number: 91C2918 | Registration Number: R1111450 Jocelyn Tham
Direct Line: 6697 7973 / 8333 8423
EA License No: 91C2918
Personnel Registration Number: R1111450
VEM009_166028508125603
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Job Detail
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Job IdJD1147203
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned