Job Description

Introduction to the role:
We are seeking a dynamic, analytical, process, detail-oriented Visualisation Analyst who can partner effectively and closely with the BMG (Business Messaging Group) Support team and across the BMG organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently, and thrive in the absence of process/oversight.

This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive, and Presto so that he/she can analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.

Responsibilities:

• Use internal and external data to derive insights that will drive strategic business decisions
• Build prototypes of analytical tools to help scale the procurement of insights
• Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
• Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
• Focus on process and continuous improvement of core metrics through automation and process enhancement
• Conduct in-depth investigations leveraging large and complex data sets
• Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
• Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
• Build/maintain reports, dashboards, and metrics that equips the BMG Support organization to scale successfully

Minimum Qualifications:

• 5+ years of SQL experience (creating and updating queries)
• Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
• Demonstrated experience in storytelling with data
• Experience working collaboratively with cross-functional stakeholders and partners
• Experience with data visualization tools such as Tableau or packages in R/Python
• Experience with reporting systems and data pipeline architecture
• Communication experience in articulating issues to both technical and non-technical audiences

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Kenneth Kwok in our Singapore office on kenneth.kwokyizhi@teksystems.com quoting Job Reference Kenneth Kwok 539077..

http://jobs.en-sg.teksystems.com/jEw94t/visualisation-analyst-itcommunications-singapore-singapore-16222508

Job Reference: Kenneth Kwok 539077
EA Registration No: Kwok Yi Zhi Kenneth, R22109533
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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