Job Description

About The Role The Volunteer Management Executive (VME) is primarily responsible for the management of volunteers. Reporting to the Volunteer Manager (VM), the VME will play a vital role helping shape the volunteer landscape of the organisation. About The Role The Volunteer Management Executive (VME) is primarily responsible for the management of volunteers. Reporting to the Volunteer Manager (VM), the VME will play a vital role helping shape the volunteer landscape of the organisation. Key responsibilities include but are not limited to: Onboard and coordinate volunteers for their volunteering activities Manage volunteer rosters and ensure that the rosters are seeing a steady stream of volunteers Work with the direct services teams on volunteer training Manage the volunteer management database and ensure that it is kept up to date Respond to queries relating to all volunteer matters in a timely fashion Build good rapport with and develop good knowledge of our volunteers Support the VM in the development of partnerships, policies and processes, budget-planning, and other volunteer-related matters Maintain and update volunteer-related materials (such as application forms, policies and procedures, volunteer handbook, etc.) Lead volunteer engagement events, i.e. appreciation events Conduct volunteer satisfaction surveys, collate and report findings Support all secretariat work and volunteer programme reporting for management and internal or external stakeholders Candidate Requirements Technical Competencies: Proven track record in administrative and coordination skills, and planning ahead Effective verbal and written communication skills able to adapt communication style to suit different audiences Proficiency with CRM software and Microsoft Office Suite Event coordination and management experience Core Competencies: Able to be present for certain volunteering sessions (evenings), and to support outside of working hours during periods of emergency Organized and detailed-oriented, yet able to think big-picture Is an effective multi-tasker, and possess the resilience to handle challenges Preferred achievements / characteristics: Experience with volunteer management or familiarity with the local VWO scene is preferred, open to those who have a proven track record in coordination work and administration, if there is no prior volunteer management or VWO experience Only short-listed candidates will be contacted for an interview. Share this page: Share this page