Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This is a critical role in Technology & Operations (T&O). You will assist in transforming the team with Command & Control, Augmented Intelligence, coupled with AI/Ops, Machine Learning and Hyper Collaboration into the environment.

Responsibilities

The Site Reliability Engineering lead is responsible to ensure operation stability and excellence within the unit

• Ensuring the 24/7 operation teams are equipped with the right skillset and tools, to manage critical event monitoring and incident management
• Experienced in Incident management, especially critical situations
• Excellent knowledge of technical and modern application design, event monitoring capabilities, AIOps, productivity tools and implementation best practices.
• Experienced in operational productivity through process automation
• Drive collaboration across all platforms and SMEs from other line of business, and align our IT strategy with the bank\'s business needs and objectives
• A proven track record of successful SRE journey implementation

Requirements

• Bachelor\'s Degree in Information Technology, System Engineering or a related field
• Strong Knowledge of IT Service Management, ITIL and COBIT
• Strong problem solving, analytical and time management skills
• Strong communication skills, both spoken and written
• 8-10+ years of experience in automation and production support
• Working experience in IT Systems and IT software in a banking environment will be an added advantage
• Proven leadership skills and with cross-functional teams
• Proficient in working with MS Office Tools such as MS Power Point and MS Excel and prepare presentation decks for Management Team

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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