Job Description

Business FunctionGlobal Transaction Services (GTS) comprises of Cash & Trade, Securities Services, and Fiduciary Services. In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset.With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.ResponsibilitiesThe implementation manager is required to manage and lead clients in the end-to-end implementation of GTS products, and to ensure that the GTS solution is successfully and seamlessly delivered.(1) Key Accountabilities

• Lead and manage the end-to-end Implementation of GTS solutions (Cash Management, Trade Finance, Supply Chain) in a consistent and timely manner.
• Be the single point of contact to client throughout the implementation process and coordinate the implementation activities internally with various stakeholders (Sales, RM, Product, Legal, Operations, Technology).
• Adopt a consultative approach in understanding client\xe2\x80\x99s As-Is state and map out the necessary tasks required for a smooth transition / implementation journey.
• Manage escalations and resolve project issues effectively and in a timely manner.
• Conduct post implementation surveys / reviews.
• Participate in Sales / RFP opportunities.

(2) Job Duties and Responsibilities

• Lead and manage the end-to-end Implementation process in a consistent and timely manner, coordinate the following activities with clients and internal stakeholders:

• Project Planning.
• Documentation.
• System testing and setups.
• Production deployment.
• Live verification.
• Handover to Business Care.
• Manage Project Timeline effectively through:

• Regular project reporting to ensure milestones are met on time.
• Prompt resolution of issues.
• Perform file testing and training for clients integrating with IDEAL eBanking.
• Proactively engage and support the client to achieve greater client satisfaction in the overall implementation process.

Requirements

• Degree, or higher is preferred.
• At least 5years of relevant experience in GTS Implementation, or have led projects involving system integration with bank\xe2\x80\x99s transaction banking systems.
• Good knowledge of client ERP systems such as SAP, Workday, or Oracle. In-depth technical knowledge is not required.
• Good knowledge and understanding of GTS products (Cash Management / Trade Finance / Supply Chain Financing/Securities Services) would be of advantage.
• Possess the following characteristic:

• Effective Project Management skills.
• Effective communication skills; both verbal and written with the ability to interact with stakeholders of different levels of seniority.
• Problem-solving ability.
• Good time management and ability to work under tight timeline.
• \xe2\x80\x9cCan-do\xe2\x80\x9d attitude, willingness to learn.
• Customer-centric mindset; able to anticipate client needs and be pro-active to engage customers.
• Adaptable; ability to embrace change positively and effectively.
• Team player with strong interpersonal skills.

Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.-en

DBS Bank