Job Description

VP, Digital Platform

Posting Date: 23 Sep 2023

Location:
Raffles (City Area), Singapore, Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

We are building and expanding the best digital bank in ASEAN.

Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW (pronounced as "tomorrow") empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).

Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.
As we enter our next phase of growth, we are looking for entrepreniurial and open minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone.
You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced, where you will have the opportunity to be engaged in transformative programs, and collaborate with business, and technology teams as well as regional and country stakeholders. We believe in empowering our people, giving them autonomy and ownership of what they do and their successes.
Join us to transform the future of banking and make banking simple, transparent and engaging!

Job Responsibilities

We are looking for a candidate who is passionate about digital technology to be part of the Singapore Digital Platform Team.
You must be positive with a \'can do\' attitude to oversee and deliver end-to-end digital platform solutions and drive delivery & optimization of our digital platforms.
You should be a self-starter with a strong background in digital platform and applications.
You must be comfortable with ambiguity and be adaptable within a fast-paced environment.

Role Responsibilities

• Execute business strategy roadmap by working closely with Business product managers to develop, implement and improve online payment products.

Analyse, prioritise and build business case for new product features and improvements

• Provide SG requirements on customer journey, customer experience and feature capabilities to Digital PO
• Be on top of the project status and progress. Remove any impediments to ensure project gets implemented smoothly and on time
• Work with testing team to ensure UAT test scope and scenarios are well covered and to ensure signoff
• Work closely with Operations, call centre and Branches on new feature launches and implementation of new and/or enhance processes to support the launches
• Conduct Customer impact analysis and collaborate with stakeholders on customers communications
• Regularly perform comparative analysis of competitor and other digital platforms on payments to continuously improve
• Co-own the digital customer experience journey and regulatory compliance with PO to ensure all risks are considered and managed accordingly.

Job Requirements

• Bachelor degree with minimum 8 years of relevant working experiences preferred.
• Strong knowledge of the payments industry and related technologies. Experience in payment and building digital payment platform
• Good understanding of banking applications and retail banking business
• Ability to multitask and work in a fast-paced environment under tight deadlines.
• Excellent communications skills and the ability to influence internal and external stakeholders to meet business goals.
• Strong analytical and problem solving skills
• Proactive and able to execute independently

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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