Job Description

Job Responsibilities The Application Service Delivery Lead is responsible and accountable for managing system support, obsolescence projects, planning and implementation of open-system applications u Job Responsibilities The Application Service Delivery Lead is responsible and accountable for managing system support, obsolescence projects, planning and implementation of open-system applications under Cards Technology department. The incumbent is required to lead and manage a team who are based in Singapore and offshore location. He / she will work closely with development team, service recovery team, risk & compliance team, business operations, software vendors, application vendors as well as other relevant teams to maintain the applications. Collaborate with Risk Control team to finalize the scope for Obsolescence upgrades. Engage Application Support vendors to explain the details of the upgrades and need for change. Collaborate with development teams on the approach to be followed. Engage testing team, infrastructure team and software vendors. Engage dependent application teams for testing across the department, procurement and development activities. Review, discuss and submit the plan and relevant costs required for component upgrades. Collaborate and support initiatives from different IT teams across infrastructure, security and other functional technology teams to deliver solutions and/or up-keep applications. Analyze, consult, review and implement fixes for Vulnerability issues. Review and manage implementation of software patches. Manage and oversee the changes related to Dev-Ops standards. Provide L3 support for all Cards applications like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals hosted on Open Systems. Collaborate with Production Support L1 and L2 team to understand production issues. Recommend workaround solutions where feasible. Review and report Incident and Problem tickets regularly Review and publish reports of the ongoing incidents. Build root cause analysis overview and align with the development teams. Establish support process with the business operations. Ensure fixes are delivered on schedule. Engage the site head and build a team at the offshore location Engage team members with regular feedback and coaching. Job Requirements Technical Skills & Experience Bachelor Degree in Computer Science, IT, Engineering or equivalent. At least 12 years of application support with relevant team management experience. Hands-on experience in following: Java platform, J2EE and Java web container such as WebLogic, JBoss EAP, Tomcat Oracle database with good SQL skills IBM MQ Web services Web servers such as Apache HTTP Server Unix / Linux with shell programming experience Continuous Integration / Continuous Development/Delivery (CI/CD) Relevant experience and knowledge on tokenization, 3-Domain Secure, merchant acquiring, commercial card and/or Internet Banking domains would be an added advantage. Possess strong quantitative, analytical, problem solving and process design skills to translate requirements into design and finalize into solutions. Having open mindset and always keen to learn beyond domains under charge so as to build up more holistic knowledge. Good communication (written and verbal) and inter-personal skills to manage different stakeholders across multiple business units. Able to work independently and have a keen eye on details. Resourceful team player, who can work on multiple assignments, with minimal guidance. Ability to work in a fast-paced, team-oriented environment. Results-oriented person with a focus on delivery. Good understanding and experience in of Software Development Life Cycle (SDLC), knowledge in Agile development methodology is a plus. Competencies Strong analytical skills, effective written and verbal communication skills and excellent interpersonal skills. Strong problem solving skills. Understands the deliverables and how it relates to strategy, plans and organizes to enable solving of issues in a timely and effective manner. Communicates clearly and professionally and is a team player with an ability to share ideas and raise concerns for a win-win solution. Effectively applies technical and functional competence with drive, energy and exhibits executional excellence. Proactively engages in self - development and growing technical and functional competencies. Effective people leader with good interpersonal skills. Excellent communication skills. Strong problem solving skills. Ability to multi-task and perform well under pressure. Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales. Able to work under time constraints to meet deadlines.