Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Participate in strategic initiatives for Consumer Banking Group SG.
• Extract interesting insights from branch banking and self-service banking (SSB: ATM/VTM) control towers, to define best in class customer and staff experiences.
• Supplement and strengthen insights with surveys and feedbacks.
• Provide key focus areas and recommendations to business by leveraging on data analytics.
• Be part of the strategy to drive the future of branch banking and SSB.
• Share insights and areas of focus with management.
• Work closely with channel and product teams for implementation.
• Track outcome post implementation.
• Drive prioritization efforts in the enhancement of branch banking and SSB control towers.
• Streamline analytics process to reduce manual efforts for similar assessments.

Requirements

• A minimum of 8-12 years of experience in financial services industry; preferably focusing on data analytics.
• Strong demonstrable analytical ability is a must.
• Comfortable working with and manipulating large amounts of data.
• Good stakeholder management and team player.
• Knowledge in consumer banking preferred.
• Intermediate to expert level user of Microsoft Excel preferred.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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