Job Description

Waiter & waitress Job description Waiters/waitresses work in restaurants and other dining establishments. They are responsible for greeting customers, taking food and beverage orders, submitting food Waiter & waitress Job description Waiters/waitresses work in restaurants and other dining establishments. They are responsible for greeting customers, taking food and beverage orders, submitting food orders to the kitchen staff. They must also verify that customers' food and beverage orders are correct and deliver the orders to patrons. Waiters ensure customers are satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments. They increase customer retention and loyalty by providing fast, reliable and friendly service to all of their customers. Waiter/waitress duties and responsibilities A successful Waiter/waitress candidate needs various skills and qualifications to perform their required job duties, including the following:. Effective communication and active listening skills for conversing with guests. Impeccable customer service skills and social perceptiveness. Ability to evaluate customer satisfaction and responsiveness. Oriented toward serving others and helping customers. Accountability in processing customer payments. Physical stamina to stand for long periods of time. Strong time management and organizational skillsWaiter/Waitress education and requirements Waiters/waitresses require basic education in math to calculate sales costs, count money and calculate change when processing customer paymentsaintain prescribed standards of food service safety and be approachable and friendly with the public may indicate a good candidate.Candidates with prior Waiter/Waitress experience may have existing knowledge of food servicepoint-of-sale systems used for submitting orders and processing payments, which may allow them to quickly learn and gain proficiency in your company's system.Additionally, experience in customer service can demonstrate the ability to work with the public, answer customer questions and resolve customer complaints.