Senior Waiter / Waitress / Services executive (junior/senior) Occupation Captain Waiter / Waiter Supervisor

& Requirements

Responsibilities

• reporting to the restaurant manager

• all aspects of planning and operations in dining (take away, dining in, private dining, banquet and events)

• superivisory experience of team members work scheduling

• maintain high standards and quality of food and services delivered to achieve guests excellent dining experience

• handle and manage customers complaints and issues. Provide services recovery actions and support for other staff

• ensure personal hygiene and grooming to be tip top when at work

• develop and maintain good relationship with all guests to ensure satisfaction and drive loyalty; recognize and remember name of guests, their preferences and encourge their revisits

• be initiated and pro-active in improving services to customers at all times. Observe and recommend to management ways to improve the operation

• uphold the company brand with customers

• ensure cleanliness and tidiness of the entire place at all times

• willing to work during public holidays and weekends

Requirements

• good attitude and team work

• good interpersonal and communication skills (bilingual English/Chinese would be advantageous)

• min of 5 years of previous work experience in F&B