Job Description

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Responsibilities

• Exhibit the highest standards of customer service with clear transparent communication to the banker articulating on-boarding requirement and time commitments
• Single point of contact to appropriately route all queries for responsible cases, including issues around PEP, screening, regulatory, compliance, legal, operational risk
• Analyze AML risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate
• Understanding and implementation of KYC standards, guidelines, policies and procedures
• Confidential handling and maintenance of sensitive client data and documentation
• Collection and verification of confidential client data via publicly available and internal sources
• Understand the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD)
• Communicating/escalating issues to management in a timely manner as appropriate
• Build strong engagement with Middle office and be part of KYC/AML interactions to complete cases as per the timeline
• Drive Process improvements and implement process changes as necessary
• Proactively identifies opportunities to refine a process and increase operational efficiencies
• Ability to comprehend the KYC risk factors and draft the overall risk summary for the client
• Make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Be flexible to multi-task and effectively manage priorities across the wider function

Required Qualifications

• KYC experience within the Asset Wealth Management sector or Commercial or Investment Banking Sector is preferred
• Candidate must have experience covering either Corporate, Banks, Trusts, Funds, NBFIs, NOAHs, Regulated Pension clients
• Fluency in written/spoken Mandarin is required as the candidate will be interacting with Chinese clients
• We are a global company whose primary business language is English and hence, fluency in English (written/verbal) is required
• Strong understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
• Strong sense of ownership and responsibility
• Must be able to work and contribute effectively
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
• Strong research, analytical and comprehension skills, with ability to analyze large amounts of data
• Client focused with strong customer service skills
• Ability to multi-task and meet deadlines against a high-volume work schedule
• Experience adhering to controls and compliance standards
• Ability to grasp/learn concepts, procedures and accept feedback, and use it to build deeper knowledge of processes and client relationships through strong partnership with the client-facing team
• Able to perform gap analyses of requirements and documentation and to draft a communication for the client-facing team to send the client for any additional documentation needed to complete due diligence reviews.
• Possess strong computer skills: Microsoft Office Suite including Excel, Word and PowerPoint
• Must be detail-oriented and analytical
• Ability to work both independently and as a team in a fast-paced production environment
• Drives results through leadership, people, communication and influence
• Bachelor's Degree or equivalent

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.