Job Description

Policy & Program Team Background:

• The group provides the Wholesale KYC Operations (WKO) organization with Policy & Program support enabling them to execute a seamless onboarding experience for our clients.
• They operate a seamless, rigorous and efficient KYC process, policy, and procedural change model with optimal support to end users; protect the bank through accurate, timely and clearly articulated translation of regulatory requirements into practice; constantly maintain a client experience focus and integrate with the wider WKO transformation agenda
• Key aim to simplify and strengthen KYC delivery and enable Policy solutions which fulfill rationalized KYC requirements while still detecting and resolving AML risks.
• The broader WKO is a team that has been setup to support JP Morgan's Commercial Banking and Corporate and Investment Banking clients. WKO consists of ~3,000 employees across 20+ countries and supports public and private corporations, Banking and Non-Bank financial institutions, Investment Managers and Funds domiciled in over 180 countries. On average, WKO processes 30,000 KYC requirements annually.

Role Description:

• We are seeking a Senior Associate level candidate to support our Asia Pacific (APAC) regional Franchise Program. Responsibilities include:
  • Partner closely with regional and global Policy and Program teams to deliver WKO change initiatives globally
  • Act as the conduit between local, regional, and Global Financial Crimes Compliance (GFCC) and WKO, with particular focus on regulatory changes that affects KYC.
  • Face off with Front Office and WKO production stakeholders by initiating and shepherding WKO program changes while acting as a Subject Matter Expert (SME) for various KYC operational processes and KYC system processes.
• The program manager will work alongside the existing Policy and Program team members based globally, with immediate team members in Singapore, Hong Kong, and China. The individual will maintain close partnership with the GFCC, Production and Quality regional teams to ensure we have well defined processes and procedures to solve for end to end execution in a client and KYC user centric approach.

Key Responsibilities Include:

• Develop and maintain the WKO strategic change roadmap, execution projects and plans with refined status and risk & issue management metrics reporting logs
• Communicate program status to senior WKO stakeholders (e.g. managers at Managing Director levels), articulate key challenges and issues and solicited support and guidance on way forward.
• Lead program / project work group members, from product development, technology, compliance, policy, control, production and business teams, in developing target processes and system functional changes that aligned with standard JPM client onboarding model, while complying with China AML / KYC data sharing restrictions.
• Align program / project priorities with global WKO strategic agenda
• Run disciplined meetings with targeted agenda and audience, fully documenting next actions and follow up accordingly
• Take ownership and leadership in resolving conflicts throughout program / projects execution.
• Act as the primary point of contact and SME for all things WKO and regulatory KYC to facilitate efficient information sharing between various stakeholders such as GFCC, Technology, Legal, Sales, etc.

Required Skills and Qualifications

• Bachelor's degree or equivalent required
• Minimum of 6 years of related Banking, Audit, Compliance, Program Management experience
• Familiarity with global AML and BSA regulatory best practices and specifically KYC expertise required.
• Knowledge of Commercial Banking and Corporate and Investment Banking business model, client base, product set preferred
• Strong project management skills and ability to meet deadlines in a fast-paced environment.
• We're a global company whose primary business language is English and so excellent business writing and verbal communication skills in English is required
• Additional fluency in Mandarin Chinese to support our growing China franchise is preferred
• Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
• Approaches role with a client and user experience lens solving for changes in an end to end manner.
• Understanding of relevant statutory and regulatory requirements within the region in relation to Anti-Money Laundering and Counter-Terrorist Financing to facilitate sustainable solutioning of processes. Regulatory engagement experience is a plus.
• Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction.
• Strong control and quality management skills; accuracy and attention to detail is vital.
• Proficient in MS Office applications, particularly Excel, Visio and PowerPoint is required .

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.