Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Working at NTT

Responsibilities

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

Perform necessary checks, apply monitoring tools and respond to alerts

Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

Assist in analyzing, assigning, and escalating support calls

Investigate third line support calls assigned and identify the root cause of incidents and problems

Report and escalate issues to 3rd party vendors if necessary

Provide onsite technical support to clients and provide field engineering services to clients

Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality

Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

Proactively identify opportunities for work optimization including opportunities for automation of work

Requirements

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Experience handling M365 apps in client service environment

Experience testing M365 applications and integrating into existing systems

Demonstrated experience required in Engineering function within a medium to large ICT organization

Demonstrated experience of Managed Services

Demonstrated working knowledge of ITIL processes

Demonstrated experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.

Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation