Job Description

We’re hiring. The Workforce Scheduler is an integral role in the operations of our Manila office. A person who has a keen eye for detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and have a strong analytical mindset. We’re made of something different. We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us! The details. Day-to-day responsibilities:

• Create reports on historical call volume, handle time and operating performance.
• Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement based on forecasted volume taking into consideration the assumed AHT, absenteeism and other shrinkages)
• Develop and publish weekly agent schedules. Track call forecasts against actual results.
• Work closely with other departments promoting open flow of information.
• Implement all scheduling processes
• Creates/updates mid term to long term staffing/capacity plan
• Maintains the roster of the program assigned and enforce roster timeline to Operations.

Ideal candidates have:

• Required skill(s): good multitasking skills, adaptability to changes, ability to achieve results with accuracy and timeliness.
• Preferably with at least 6 months to 1 year of working experience in the related field
• With experience in manual scheduling
• Applicants must be willing to work either in Bonifacio Global City, Taguig, or Eastwood, Quezon City
• Amenable to work in flexible and graveyard shifts

The Perks.

• Life Insurance Benefits
• Learning and Development Opportunities
• Retirement Benefits

What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self. Data Privacy Notice. Please read our Data Privacy Notice shown on this page https://ubiquity.com/privacy-notice-philippines/ to know more on how Ubiquity handles your personal information. By continuing your application with Ubiquity, you confirm that you have read and understood our Data Privacy Notice. TWiGonnb9P