Job Description

THE WORK: Join us in creating a vibrant environment where your expertise can truly shine! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to innovative solutions for work-related challenges. Your proficiency in Contact Center Workforce Management will be invaluable as you engage with others to foster a collaborative atmosphere. We are excited to see how your contributions will make a difference in our organization!



Analyze workforce data to optimize staffing levels and improve service delivery.

Develop and implement strategies for effective scheduling and resource allocation.

Monitor performance metrics and provide insights to enhance operational efficiency.

Collaborate with various departments to align workforce management with business objectives.

Facilitate training sessions to enhance team capabilities in workforce management.




HERE'S WHAT YOU WILL NEED:

Advanced proficiency in Contact Center Workforce Management. Advanced proficiency in Customer Service Assessment and Planning. A minimum of 1 year of experience in relevant related skills. High School Diploma/GED in relevant field of studies.


BONUS POINTS IF YOU HAVE:

Advanced Reporting Design & Development. Intermediate Data Analysis. Expert Process Improvement. Advanced Communication Skills. * Intermediate Project Management.