Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workplace AmbassadorWork Dynamics - Integrated Facilities Management
Client: Global BankReporting toWorkplace Experience ManagerOverall RoleSupport the employee experience by providing hospitable and warm customer serviceAssist Facilities Management in the delivery of soft servicesTo assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor managementDevelop an understanding of and sound working relationship with key representatives of the client, suppliers and team membersBe the voice of the customer by listening and providing for their requestsBe a supporter of change and spokesperson for the office moveDuties & responsibilitiesNeed to be culturally sensitive and perform work ethically and with integrityGood knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train stationResponds to requests for information, service, and assistance in a timely mannerTo handle enquiries on all matters related Corporate card, Name card, Self inking Stamp requests for the UsersOrder of offices supplies and book meeting room for team meetingSend out broadcast material to client group communication team for them to send out to the whole bankArrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirementCoordinate with news/magazine vendor to ensure there is no miss of subscription and deliveryAssist in Helpdesk by answering call and ensure all calls are log into Corrigo and ensure tickets are being followed up by the relevant teamUpkeep and update the list of vendors and contacts monthlyAssist in collation for all team monthly reportHandle MOM with JLL & vendorAssist with any other duties as assigned by the reporting Manager for any operational or business needsHandle Vendor invoices that include coding, tracking the paymentRespond to \xe2\x80\x98fix me\xe2\x80\x99 stickers and close the feedback loopAssist users in all related to PRIS system that include retrieval and collection of boxes, global change of department codes, update thick client, BBS request for new PRIS access and renewal of access.Assist users in all Corporate credit card related issues that include retrieval of spend history, delinquency report, increase credit, application, lost or replacement of credit cardKey CompetenciesAble to multitask and resolve multiple requests simultaneouslyAdequate interpersonal skills to manage diverse range of service providers and Client representativesGood people skills and ability to interact with a wide range of client users and demandsPC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functionsDemonstrated experience with continuous improvement initiativeGood communicator, confident, friendly, engagingAble to relate to different stakeholders of the organisation"Customer first\xe2\x80\x9d mind setKey Measurables (KPIs)Workplace PrideWorkplace ProductivityEmployment AgreementCompliance with the Service Level Agreement established between Jones Lang LaSalle and ClientBehavioural CompetenciesLEADERSHIPWork towards objectives unsupervisedBe willing to assist and mentor colleaguesPERSONAL EFFECTIVENESSContributes via regular feedback, to the overall performance of the delivery teamSet targets for self to achieve maximum team performanceDECISION MAKINGBe able to make difficult decisions and resolve problems or improve operationsActively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/ClientRELATIONSHIP BUILDINGPromote open, constructive and collaborative relations with superiors, subordinates, peers and clientsGain respect from the team and clientsCOMMUNICATIONListens effectively and communicate through actions and example. Has good written and oral communication skillsLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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