Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



This unique role is responsible for the operational delivery of critical components of our APAC Workplace Management business.



As the WPM Regional Account Leader, the role oversees the WPM operations for our Regional Accounts and Variable FM delivery offering, reporting to the APAC WPM Leader and:



Ensure the implementation of WPM Standards with any required configuration for each market.

Drive the optimisation and excellence in service delivery by working with the Regional Account Leaders and Managing Directors / Group Account Executives who manage our Regional Accounts.

Target and drive improvement in profitability by working with Account Teams.

Develop the strategy and implementation for self-performance of services (in-sourcing in accordance with our standard country delivery model).

Partner with Account Leaders to resolve any significant operational issues.

Identify talent and support overall succession planning for WPM resources assigned to accounts.

Act as the 'Team Captain' for other WPM SBL resources within our Regional Accounts (e.g., HSSEQ, Engineering) and other functional teams that deliver WPM services (such as Sourcing).

Work with sourcing to define any specific third-party suppliers required to deliver part of the overall WPM delivery, including leveraging preferred suppliers.

Be the subject matter expert (SME) for WPM services in Regional Accounts, supporting sales, renewals, and growth opportunities.

Implement JCAP (our business assurance program) and other processes to ensure regulatory compliance across our Regional Accounts.

Define evolving technology or delivery needs based on feedback from account teams, sales pursuits, and the market. Work with the leadership team to prioritise and come up with solutions.

APAC Variable FM Delivery Leader comprising the following:

Overall accountability for the Variable FM model in APAC, including: Delivery execution

Solutioning for new business/renewals (lead for Regional & Global opportunities)

Operating model

Liaising with JBS



Working with GEO WPM Leaders and Functional SMEs to ensure the model is being leveraged and the following is tracked and addressed: Operational and Commercial performance

Financial management

Risks

Policy/ procedure improvement opportunities

Operational challenges

Escalations

Model iterations



The time devoted to pursuing these goals is anticipated to be allocated in the following manner:

Strategy, Operating Excellence, Innovation, Quality and Performance - 40%

Issue Resolution/Troubleshooting - 20%

Talent Recruitment and Development - 10%

Solutions Development Support - up to 30%

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.