Job Description

Company Description

Yoda Tech Pte. Ltd., based out of Singapore, focuses on dividing aspects of digitalization into small logical Micro initiatives using ready-to-use Micro-bots, instead of large transformational initiatives. This approach aims to reduce IT Operations spending. Our core areas include Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support.

Job Summary:

We are looking for a passionate and technically skilled

XR Support Specialist

to join our team. The ideal candidate will have hands-on experience in troubleshooting and supporting

Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR)

applications and hardware. You will work closely with developers, product teams, and end-users to ensure smooth deployment, operation, and user adoption of XR solutions.

Key Responsibilities:

Provide first and second-level support for XR-related hardware (headsets, controllers, sensors) and software applications. Troubleshoot and resolve XR system issues, ensuring minimal downtime and excellent user experience. Assist with XR hardware setup, configuration, calibration, and updates. Maintain knowledge base and user guides for XR systems and processes. Work with development and QA teams to replicate, document, and escalate bugs or technical issues. Train users on XR equipment and applications; offer demos and best practice sessions. Assist in testing and validating new XR features or platforms before production rollout. Manage inventory and lifecycle of XR devices. Collaborate with vendors and OEMs for warranty, updates, and support services.

Requirements:

Minimum

1 year of experience

in XR/AR/VR/MR environments, preferably in a support, QA, or technical operations role. Familiarity with XR platforms like

Meta Quest, Microsoft HoloLens, HTC Vive, Magic Leap, or similar

. Basic understanding of 3D engines like

Unity or Unreal Engine

is a plus. Comfort with device setup, networking basics, firmware updates, and mobile/desktop configuration. Strong analytical and problem-solving skills with attention to detail. Excellent written and verbal communication skills. Experience with helpdesk/ticketing systems is a plus (e.g., Jira, Zendesk, Freshdesk). Enthusiasm for immersive technologies and willingness to learn evolving XR tools.

Nice to Have:

Exposure to

XR development or QA

using Unity/Unreal. Understanding of spatial computing concepts. Basic scripting (Python, Bash, PowerShell) or command-line familiarity. Knowledge of content distribution systems (e.g., ArborXR, ManageXR).

Education:

Bachelor's degree in Computer Science, IT, Engineering, or a related field preferred. Equivalent practical experience is acceptable.
Job Type: Full-time

Pay: $2,000.00 - $3,000.00 per month

Benefits:

Health insurance
Experience:

supporting XR/AR/VR devices or applications: 1 year (Required) * XR devices such as Meta Quest, HoloLens, or HTC Vive: 1 year (Required)