Job Description

The Purpose Driven Career Objectives of a Technical Writer Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers. We’re looking for a self-motivated individual who can create and manage content for Zoom’s Knowledge Base. The ideal candidate is able to step into the perspective of Zoom’s broad customer base and craft content that helps both new and experienced users get the most out of Zoom. Alongside other internal teams, the technical writer will engage in the release process and document Zoom’s new features and enhancements as they’re developed. To apply for a Technical Writer, you are excellent at:

• Create high quality, end user documentation that is applicable to a variety of skill sets
• Identify gaps in content; suggest and write new articles to meet customers’ needs
• Track and manage content updates, identifying outdated content and prioritizing necessary updates
• Draft and collaborate on release notes for a fast-paced development environment
• Regularly review existing documentation and partner with other technical writers on feedback and changes
• Ensure consistency with style guide, article templates, and company terminology

Your Success Profile includes:

• At least 1-3 years of creating user guides, online help systems, reference material, and other forms of user assistance content for technical audiences.
• Strong familiarity with SaaS.
• Prior experience with Zoom or other industry-leading customer video collaboration platforms preferred
• Fluent in English
• Strong written communication skills, with a priority on writing for end-user content
• Ability to translate processes and technical information into clear, useful, simple language, i.e., through the “eyes of the user”
• Ability to resolve a wide range of issues in imaginative as well as practical ways.
• Ability to quickly adapt to a rapidly changing technology landscape
• Organizational and time management skills
• Must work well individually and in a team environment

KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
KMC Work Location: ARMSTRONG Location: Makati City, Metro Manila Date Posted: 2022-07-06 Hiring Organization: KMC Solutions | XTN-06D9239 Career Category: Functional/Business Technology