Job Description

What the role is:

About CPF Board The Central Provident Fund (CPF) Board helps 4 million members save for their retirement, healthcare and housing needs. As the trustee of the nation\'s retirement savings, we serve CPF members knowing that we make a difference. At CPF Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. * Purposeful Work - We\'re not just your typical pension fund; we\'re a national social security organization, and we take pride in the difference we make. * Professional Growth - Embark on a journey of learning and skill development. Even though you\'re starting with one organization, you\'re opening doors to a myriad of career opportunities down the road. * People and Culture - Be part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. We treasure our people as our most valuable asset, promoting a culture of respect, diversity, and inclusivity. We believe in ensuring that everyone\'s voice is not just heard but celebrated. Apply for our internship programme and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. About the Team Operations and Experience Design Unit The Operations and Experience Design unit plays a pivotal role in overseeing and curating consistent end-to-end customer experiences for CPF members and employees. As a Service Designer Intern, you will have the opportunity to work closely with this dynamic team and contribute to our efforts in helping business owners find innovative solutions, designing experiences that are more efficient and effective for both internal and external customers.

What you will be working on:

What you will be working on As a Service Designer Intern, your responsibilities will include: 1. Design, conduct and report on ethnographic research activities in an effort to uncover customers\' tacit and latent needs. 2. Collaborate with cross-functional teams and stakeholders to map the journeys of customers and employees, identify gaps and opportunities and develop innovative ideas to improve customer and employee experience. 3. Communicate research insights, knowledge and idea thorough compelling narratives to inform key stakeholders of strategic direction. 4. Coordinate and conduct design review sessions with key stakeholders, gaining consensus and approval on prototypes. 5. Support the conduct of workshops, research and similar events as a facilitator, notetaker or in logistics and administrative planning. What you can expect During your internship with CPF Board, you can expect: * Learning Opportunities: Gain valuable hands-on experience and develop your skillset in user experience activities e.g. conducting research, mapping out user journey, facilitating workshop. * Mentorship: Receive guidance and mentorship from experienced service designers who are passionate about your development. * Exposure: You will be exposed to the inner workings of the public service sector and understand the critical role of user experience in a government agency.

What we are looking for:

What we are looking for We are seeking candidates who meet the following criteria: * Available Full time (5 days/week) * Currently pursuing a Bachelor\'s in Industrial Design, Design and Artificial Intelligence, Innovation and Design or a related field. * Good understanding and experience in solving problems and discovering opportunities using design thinking or service design * Good understanding of different service design tools and frameworks * Fluent in multiple prototyping tools * Excellent verbal and written communication skills. * Collaborative mindset and the ability to work effectively within a team. * Resourceful and have a strong desire to learn, problem-solve, and explore effective solutions using methodological and logical approaches. * Good time management and project management skills, including ability to plan work and meet deadlines. * Able to multi-task, work independently as an individual and effectively as a team. To learn more about what it\'s like to work at CPF Board, visit www.cpf.gov.sg/careers.

About Central Provident Fund Board:

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board