24x7 Helpdesk Agent
Singapore, Singapore
Job Description
- Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
- English speaking
- O levels and above
- Mainly 7pm to 8am or 7am – 8pm on weekends.
- Work 3/4 shift a week and rest 4 days.
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Job Detail
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Job IdJD1146792
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned