Job Description

Your field of responsibility


The Trade Management (TM) and Cross Asset Investor & Products (CAIP) Technology group is responsible for:

• Capturing accurate and validated trades into the TM stores such as Fidessa
• Providing Trade Management functions such as post trade activity including trade capture, lifecycle event management, workflow, regulatory reporting, exception management and position management
• Standardizing the trade data models & controls ensuring coherency & integrity
• Enforcement of front to back trade and business flow efficiency and measuring progress against agreed indicators to target state
• Reporting on C&C volumes and highlight high risk amendments for supervisory review

ASG is responsible for the full production environment from user facing business support, to batch and system monitoring, change/ release management & deployment, environment management, metrics & KPI\xe2\x80\x99s, capacity planning, automation of manual support processes and service level management with the user base. Service Reliability Engineer within Application Support team is responsible for:

• Providing application support to internal users (front, middle and back office functions as well as other IT groups) and external clients
• A strong technology background, comfortable working across a range of systems and technologies
• Must demonstrate the ability to analyse and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
• Possesses scripting / development skills to build effective tooling and remediate simple coding issues
• Proven experience of automation techniques, approaches and tooling
• Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels
• Provide operational non-functional requirements in to development team at design stage and ensure requirements result in an operational efficient and robust solution
• Must demonstrate a keen interest to learn the business and its processes, in order to best support internal users and external clients
• Must be able to combine attention to detail whilst understanding the wider business and technology context
• Should be a self-starter, motivated, with aptitude and willingness to learn

Your future colleagues

The candidate will be part of Application Support team within Investment Banking IT. The role is located in our Singapore offices and offers close proximity to development and QA teams for the same set of applications. The culture of the organization is transitioning to a Dev/ops model a key success factor of the role will be to reduce the manual operate activities (Toil) and risk thereby increasing efficiency and reliability of the services provided. Application Support Group (ASG) manages the production environment and provides support for Trade Management applications globally. Our team operates globally and are located in London, New York, Raleigh, Singapore, Mumbai and Pune. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm\xe2\x80\x99s D&I ambition which is an integral part of our global cultural values.



Your skills and experience



To excel in this role, you should possess below:

• Degree in numerate disciplines (for example, Computer Science, Electronics, Physics, Mathematics, Engineering, Finance, Economics)
• ITIL certification
• Understanding of the full software development lifecycle
• Relevant experience in application support in a Front Office/ Trading environment
• Knowledge of financial markets
• Technical skills including SQL(Oracle/Sybase/MS SQL Server), DB, Shell/Python/Perl Scripting
• Monitoring & automation tools
• Understanding of enterprise systems
• Proficiency in English will be advantageous
• Effective written and verbal communication skills
• Demonstrated ability to support demanding users with proven ability to handle pressure
• Strong analytical and problem solving skills
• Ability to operate in a global team environment
• Proven ability to assimilate and apply information rapidly and effectively
• Willingness to learn both the technology and business
• Self-starter with proven experience of ability to multi-task, being able to prioritize and follow through on tasks
• Uses initiative and creativity in solving issues
• Willingness to work on a shift basis/flexible hours. Position will involve some shift work on a rota basis, with weekend and holiday coverage sometimes required. Support team provides business coverage from 6:30am-10:30pm. Travel to other offices may be required

Core technical skills (preferably one as minimum) in addition to above:

• 5-8 years experience in software development and product support using
• Core Java 5 (or above) and Weblogic 9.2 or higher
• Python
• Advanced PL/SQL concepts such as bulk loading, Oracle replication, AWR reports, Oracle Replication
• Experience in Fidessa platform would be a big plus

Good to have:

• Experience in development or support in Cash Equities business line
• Equity / Credit / Swaps / Listed Options and Futures product knowledge

• Dedication to fostering an inclusive culture and value diverse perspectives

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training. We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients. Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.