Job Description

Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. We believe our employees are our greatest competitive advantage by focusing on our values and culture we make Expeditors' greatest competitive advantage in global supply chain services. "You'd be surprised how far we'll go for you."


Based at the customer's site, the Logistics Coordinator is responsible to process shipping requests per customer needs to ensure customer satisfaction. Provide logistics solutions through the support of internal cross-functional teams. While incorporating Expeditors culture within our quality of service. Duties & Responsibilities

• Process shipping requests
• Correspond with customer in person and/or through calls / emails / tickets
• Prioritize his / her ticket queue according to customers' requirements
• Generate and provide accurate & internationally-compliant documents to the requestor in a timely manner
• Ensure every shipment is compliant per regulations through consultation and general knowledge
• Respond to all inquiries timely as per Service Level Agreements
• Maintain knowledge of customer policies on all aspects in a timely manner
• Record all customer interactions and transactions to include all inquiries, comments, complaints, and resolution decisions
• Create documented process for customers when requested - SOP / SWI creation
• Articulate process improvement ideas to Supervisor / Manager
• Appropriately escalates complex issues to the next level of management
• Highlight potential issues (big or small) to direct Supervisor / Manager
• Attend meetings with the customer for process enhancements and/or failure post mortem
• All other tasks as required

Qualifications
Experience and Education Requirements:

• Previous experience in Logistics and / or customer service roles
• Proficient with Windows and / or macOS
• Effective communication skills
• Ability to define, develop & document business processes and procedures
• Excellent customer service skills
• Self starter and the ability to work in fast-paced environment
• Strong knowledge of Microsoft Excel
• Knowledge of Google Applications is a plus

Additional Information
ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY Successful candidates must pass the company's defined background check. All your information will be kept confidential according to EEO guidelines.