Account Manager / Assistant Account Manager Job in Speedoc

Account Manager / Assistant Account Manager

Singapore, Singapore

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Roles & Responsibilities

Responsibility to manage and develop long-term relationships with a portfolio of B2B clients such as Insurers, TPA, Hospitals, Nursing Homes, Maritime
Develop a trusted relationship with key accounts, customer stakeholders and executive sponsors.
Identify opportunities to expand and grow collaboration with existing client accounts, including upselling and cross selling.
Provide excellent customer service to fulfil the needs of the client.
Ensure clients receive requested products / services in a timely manner.
Forecast and track key account metrics.
Monitor and analyse client’s usage of Speedoc products / services.
Communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
Responsible for working with the Business Development (BD) to onboard and integrate new clients and developing existing client relationships.
Manage internal stakeholders in fulfilling the needs of the clients.
Ensure complete documentation from BD and create folder in shared google drive
Issue invoice to clients & ensure timely settlement.

Skills and Proficiencies

Relationship savvy with strong interpersonal skills
Business acumen, understanding Speedoc business goals and clients’ needs and goals.
Good communication / people skills
Strong negotiation skills
Organisational skills / multi-tasking ability
Strategic perspective

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