Job Description

Account Manager

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista\xe2\x80\x99s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe. An Account Manager role will be a liaison between oncology customers and internal company teams, acting as a valuable partner for oncology customers and other stakeholders in key accounts to address their needs and pain points, delivering values to customers and the patients under their care. WHAT YOU WILL DO
Responsibilities include, but are not limited to:
Customer Engagement

• Build and maintain long-term relationships with all key customers, leveraging in-house resources whenever is required to add value to customers
• Identify and understand each customer\xe2\x80\x99s motivation, unique business needs and objectives
• Share products merits with HCPs tailoring their identified needs and provide basic product education to customers who are not familiar with company products
• Understand the market dynamics and industry trends to provide advice to favorably position company\xe2\x80\x99s products
• Ensure great experiences and add values to customers and their patients whenever customers engage with the company

Stakeholder Management

• Identify shared purpose among different stakeholders and leverage this to co-create solutions with stakeholders in the healthcare ecosystem
• Create stakeholder mapping and identify key decision makers and their network of influence
• Facilitate platform for different healthcare stakeholders to discuss optimum patient care & management
• Communicate market and customer insights to cross-functional team to develop value-adding solutions for customers and patients
• Plan, implement and coordinate internal efforts with cross-function teams (e.g. Marketing, Market Access) to deliver value for customer and other stakeholders

Account and Territory Management

• Identify stakeholders and opportunities for the key accounts in territory and develop customer engagement plan for the account accordingly
• Develop account plans with defining short and long-term strategy to support the growth of prioritized accounts
• Identify prioritized key accounts, provide customized services to different customers in line with company service standard
• Monitor performance metrics and is responsible for account performance and commercial proposals; ensures sales targets and goals are met or exceeded

Strategy Development Support

• Contribute inputs and co-develops the therapy area strategies
• Contribute to sales strategies and tactics development and deploy marketing activities, which are fully compliant with internal policy & compliance processes

WHAT YOU MUST HAVE
To be successful in this role, you will have:

• University degree in Pharmacy or Science-related domain (biomedical, biology, life science, medical related etc)
• 4 year of working experience in a MNC environment with minimum 2 years of experience in healthcare, preferably in account management. Experience in Oncology is an added advantage
• Excellent stakeholder engagement skills including partnering with key HCPs and organizations. Experience in project management is an added advantage
• Broad understanding of patient journey(s) in defined disease area(s), enabling engagement at the specialist level
• Strong business acumen with expertise in commercialization and customer experience. Good track record in sales, with a history of achieving results
• Ability to work in a cross-functional environment and able to influence other team members to provide best support to customers
• Excellent communication skill and able to understand and leverage digital means and tools
• Strong learning agility and resourceful

Our Human Health Division maintains a \xe2\x80\x9cpatient first, profits later\xe2\x80\x9d ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide
Who we are\xe2\x80\xa6
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world\'s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for\xe2\x80\xa6
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us \xe2\x80\x94 and start making your impact today. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Shift: Valid Driving License: Hazardous Material(s):
Requisition ID:R242322