Account Manager

Date: 21-Mar-2023 Location: Singapore, Singapore Company: Singtel Group
Key Responsibilities
Sales Promotion Management
a) Planning
i. Channel & Account

• Manage assigned key accounts in convenience/supermarket retailing channels
• Establish great rapport and professional relationships with partner\xe2\x80\x99s key personnel.

ii. Trade & Consumer

• Creation/ implementation of activities to achieve optimal sales results (i.e. promotion, brand visibility, trade program, etc.)

b) Execution
i. Internal approval paper

• Preparing and submission of approval paper with calculated data for incremental sales

ii. In-store execution

• Work with a team of account service officers to cascade info to store level
• Conduct product training to equip partner\xe2\x80\x99s sales personnel with adequate product knowledge to maximize sales

Customer Management
a) Analysis & Planning

• Execute differentiated trade and consumer promotion mechanics through analysis of market and competitor\xe2\x80\x99s insights

b) Operation execution

• Work with Supply Chain Management to ensure prompt delivery of all SingTel Prepaid Products
• Work closely with marketing team in the rolling out of marketing initiatives such as new products launch, new promotional campaigns, etc.

c) Measurement

• Conduct regular business reviews with partners to capitalize on opportunities to gain competitive advantages and address business issues

d) Complaint and feedback cases about retailers via Cust Care

• Monitor all cases by Cust Care team are follow up promptly and close within 2 working days.

Contract Management
i. Negotiation of Win-Win trading terms and assist in establishing and coordinating trade objectives, policies and programs within the context of the overall business.
ii. Work with Legal team to ensure timely renewal of contract with partners
Requirements

• A Business or Marketing diploma/ degree holder from a recognized institution is preferred.
• At least 3-5 years of working experience in Sales (FMCG on-trade, off-trade, Food discipline, Distribution)
• Ability to effectively collaborate with internal and external stakeholders to drive business growth and achieve targets.