Job Description

The Job:

• The successful candidate will be responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers, vendors and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients and meeting the target revenue and profit set out by the company.

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization\'s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the internal team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
  

• The Account manager is expected to have the following skills, knowledge, and abilities for productive performance on the job:
• Diploma or Bachelor\xe2\x80\x99s degree in information technology, marketing, business, or other related fields
• Minimum 2 Working experience in IT sales or marketing role, should have managed accounts for System Integrator(SI) Companies
• Familiarity with a number of IT field concepts, procedures, and practices
• Ability to plan and successfully accomplish company\xe2\x80\x99s goals
• Possess latitude and creativity in handling customers\xe2\x80\x99 accounts
• Ability to relate with customers, top management and junior staff members in the IT department and across other departments of the client environment
• Ability to manage more than one account at the same time as dictated by the company\xe2\x80\x99s requirements at any particular time
• Ability to maximize all business opportunities relating to each customer, like sales and marketing campaigns, resource requirements, and revenue forecasts
• Aggressive, perseverance and hunger for learning and business
• Good presentation, interpersonal and communication skills