Job Description

About the Role

The Administrative Executive supports the smooth operation of the Counselling Service Centre by managing a wide range of frontline and administrative functions. This role works closely with a team of counsellors to facilitate counselling services, training seminars and talks, community outreach, and wellness programmes.

Why Join Us?

Be part of a team that contributes meaningfully to the community by promoting social cohesion and supporting the mental wellness of individuals and families.

Key Responsibilities:

Client & Case Management

Attend to all enquiries via the centre's main line and email. Assign new centre cases to counsellors based on Registration Forms, book appointments in SimplyBook (SB), and update the allocation file. Assign new Syariah Court (SYC) cases via the Partners' Portal, create bookings in SB, and update the allocation file. Check and reconcile closed SYC cases against counsellors' caseloads and ensure monthly invoicing to Syariah Court. Input and submit monthly statistical reports by the 5th of each month.

Administrative & Office Operations

Purchase and maintain adequate office supplies and oversee storage. Monitor and maintain office assets, arrange repairs, and renew contracts as needed. Maintain an orderly e-filing system in and ensure collaterals are neatly stored for easy retrieval. Attend monthly team meetings and take minutes.

Event & Outreach Coordination

Coordinate the smooth running of events, including those with corporate partners or community stakeholders. Work with the Community Engagement team to design flyers and brochures. Create and manage online registrations and payments for events and programmes.

Requirements

Minimum

a GCE 'O' Level certificate or Diploma in any discipline

Minimum 2 years

of relevant experience Conversant in English and any 2nd language Good communication and interpersonal skills A good team player, dynamic and self-motivated Keen on administration details and detail oriented Has a strong passion in reaching out and making a difference in the lives of the needy

For more information, please refer to our job posting on MyCareersFuture.