Job Description

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization's digital programme.

Key Responsibilities:

1. Content & Product development and App Releases

Coordinate and liaise with stakeholders for content development.

Summarise changes in App versions and inform relevant stakeholders

Seek approval for the latest app release versions

Provide secretariat support for meeting preparatory work to schedule meetings & discussions per month (including booking venues, sending confirmation emails, preparing meeting agenda, drafting slides, logistic set up for video conference calls and etc)

2. Conduct checks for accuracy for programme's reports (operational & financial, etc) on a regular cadence

Monitor and extract programme operation data (e.g. programme performance, engagement, rewards, etc) from various dashboard platforms for reporting to management on a monthly basis

Conduct checks to ensure accuracy of reports on a weekly and monthly basis

Update financial reconciliation report monthly.

Assist team to investigate and follow up on incident reporting.

Provide support to consolidate documentations for annual audit checks & progress.

3. Liaise with customer support team and vendors to

Track customer feedback trends through customer satisfaction surveys

Prepare drafts and seek alignment and clearance from management for escalated or complex queries

Consolidate and ensure that any updates to the digital programme (E.g. bug fixes, new features and releases)

Develop/ Enhance workflows and processes to enhance customer experience and tighten governance

Monitor programme known issues and aging cases.

Requirements:

Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in project management or digital solutions.

Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.

Meticulous with good attention to detail

Comfortable consolidating numbers or documents across various sources

Working Place

Outram

Working Time

Monday to Friday: 8.30am to 6.00pm

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,800.00 - $3,200.00 per month

Work Location: Hybrid remote in Singapore 169037