Job Description

Ensure and validate the authenticity of complete studentship/membership-related data on Ecole at all times Customer Service Management -Face of the Academy office counter - Handling calls, inquiry emails and end-to-end customer service management Student management - Processing forms such as Breaks, withdrawals, DC, change of class, change of tutor, additional discipline, etc. with an aim to provide a pleasing experience to customers. Enquiry Management - Daily clearance of admin mailbox, documenting daily inquiries into Enquiry Management in Ecole. Daily reporting - Preparation and submission of end-of-the-day email and forms clearance report Grant Applications - Proactive tracking of suitable grants, writing successful grant applications, timely submission of grant applications, and liaising with government agencies regarding grant-related matters. Fundraising - With guidance from the management, work on the entire spectrum of the donor fundraising cycle - identification, qualification, cultivation, solicitation, and stewardship. Preparation of Reports - Preparation of monthly student/member headcount reports, inquiry management reports, and any other ad-hoc reports on need basis General announcements on student processes, Surveys and feedback Undertake need-based initiatives and projects as directed by the senior management



Job Requirements





Proactive mind set Analytical, consistent, decision-making and management skills Prior Experience in Customer Service Management Prior Experience in writing successful grant applications and liaising with government agencies towards to grant related matters Prior Experience in fundraising Ability to organise and complete all the activities within a limited time duration Excellent written and verbal communication Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates * Ability to look at the past events and plan accordingly to ensure smooth operations