Job Description

Job Title: Administrative Manager cum translator

Job Summary: We are seeking a highly skilled and experienced Administrative Manager to join our esteemed Maid Agency. As an Administrative Manager, you will be responsible for overseeing the day-to-day administrative operations of our agency, ensuring smooth workflow, and providing exceptional customer service to both our clients and our domestic helpers. You will also act as our official translator for Myanmar maids. This is an exciting opportunity to contribute to the growth and success of our agency while making a positive impact on the lives of families and domestic helpers.

Responsibilities:

• Manage and supervise a team of administrative staff, providing guidance, support, and training as needed.

• Oversee the agency\'s administrative operations, including processing employment contracts, work permit applications, insurance claims, biodatas creation and other related paperwork.

• Maintain accurate and up-to-date records of client and domestic helper information using our agency\'s database system.

• Coordinate and schedule interviews, medical check-ups, and SIP sessions for domestic helpers.

• Liaise with clients, domestic helpers, and relevant government agencies to ensure compliance with regulations and smooth communication.

• Resolve customer complaints or concerns promptly and professionally, maintaining high levels of customer satisfaction.

• Develop and implement efficient administrative procedures to streamline workflow and improve overall agency efficiency.

• Stay updated on the latest industry regulations and policies to ensure compliance and provide accurate information to clients and domestic helpers.

• Counselling of Myanmar maids if they face difficulties adapting to Singapore households.

• Act as translator for Myanmar maids if they have difficulties in communication with their Employers