Job Description

Vertical Institute prepares individuals for the jobs of tomorrow. We are at the forefront of tech education, providing cutting-edge courses to individuals eager to upskill and stay relevant in today's rapidly changing world. We specialize in teaching in-demand skills and building the next generation of changemakers and inventors through our world-class tech courses in data analytics, AI, cybersecurity, UX/UI, and beyond.

Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

We're looking for a personable and customer-centric Admissions Executive to ensure meaningful learning experiences for our students.

The ideal candidate is someone who has great people-skills and thrives in an exciting startup environment.

Roles & Responsibilities:

Address student inquiries and concerns promptly, ensuring a seamless and positive admissions experience for all students. Facilitate online training courses, assisting trainees with their attendance for weekly courses, meeting course assessment criteria and submitting capstone projects. Managing and liaising with course trainers and teaching assistants for the provision of training courses and learning support for trainees. Sourcing for passionate instructors to join our instructional team Manage class group chats by responding to queries from trainees and providing support where required. Collect and analyze trainee feedback on training courses. Subsequently implement improvements based on feedback. Manage and liaise with course trainers and teaching assistants to improve the learning experience of students Preparation of certifications for students after completion of the training courses Handle and process student's queries/requests on re-assessment, deferment, programme switch and withdrawal. Follow-up on outstanding matters after the programmes to ensure good customer service delivered Represent Vertical Institute at events, seminars, and webinars, exuding passion and knowledge about our programs.

Requirements:

Bachelor's degree or equivalent experience in a related field. Proven track record in admissions or customer service, preferably in the education sector. Exceptional communication skills, both written and verbal. A genuine passion for tech and education Be organised and meticulous Strong interpersonal skills, with the ability to connect and build relationships. Proficiency in CRM tools and data analytics is a plus. Demonstrate a positive attitude with integrity and drive for excellence in work A self-starter that loves a fast-paced environment and new challenges

What We Offer:

Competitive salary Opportunity to work in a fast-paced, dynamic, and innovative environment. Chance to make a meaningful impact on the trajectory of learners' careers. A collaborative and inclusive work environment.
Apply using this link:

https://itslink.net/8MStC15lrc

Job Type: Full-time

Work Location: In person