Job Description

Vertical Institute equips individuals with the skills needed for the jobs of the future. As a leader in tech education, we offer cutting-edge courses for those looking to upskill and stay relevant in today's fast-evolving landscape. We focus on teaching in-demand skills and shaping the next generation of changemakers through our industry-leading programs in data analytics, AI, cybersecurity, UX/UI, and more.

Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

We're seeking a personable, customer-focused Admissions Executive who will help ensure a positive and meaningful learning experience for our students.

The ideal candidate is someone with strong people skills who enjoys working in a vibrant, fast-paced startup environment.

Roles & Responsibilities:

Respond to student inquiries and concerns promptly, ensuring a smooth and positive admissions experience. Support the delivery of online training courses, helping trainees with attendance, assessment requirements, and capstone project submissions. Coordinate with course trainers and teaching assistants to provide training and learning support. Source and engage passionate instructors to join our teaching team. Manage class group chats, addressing trainee questions and offering support when needed. Gather and analyze trainee feedback on courses. Implement improvements based on feedback to enhance the learning experience. Work closely with trainers and teaching assistants to continually elevate student learning outcomes. Prepare certificates for students upon course completion. Handle student requests related to reassessment, deferment, program changes, and withdrawals. Follow up on outstanding matters after programs to ensure excellent customer service. Represent Vertical Institute at events, seminars, and webinars, demonstrating enthusiasm and knowledge about our offerings.

Requirements:

Bachelor's degree or equivalent experience in a related field. Proven experience in admissions or customer service, ideally within the education sector. Excellent written and verbal communication skills. Genuine passion for technology and education. Highly organized and detail-oriented. Strong interpersonal skills with the ability to connect and build rapport. Experience with CRM tools or data analytics is an advantage. Positive attitude, integrity, and drive for excellence. Self-starter who thrives in a fast-paced environment and embraces new challenges.

What We Offer:

Competitive salary. A dynamic, fast-paced, and innovative work environment. The opportunity to make a real impact on learners' career journeys. A collaborative and inclusive team culture.
Job Type: Full-time

Work Location: In person