Advertisement Technical Support Specialist
Singapore, Singapore
Job Description
Responsibilities:
- Handle and resolve end to end post-sales queries for the advertising products and work on case volumes across email and chat channels
- Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey
- Drive adherence to service levels across channels and impact resolution times for end customer
- Manage escalations workflows with internal teams
- Partner with upstream technical specialists to educate advertisers on product features and common issue types
- Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
- Develop as a subject matter expert across assigned product area and mentor fellow team members
- BA/BS degree or equivalent practical experience
- 3+ years of Technical Customer support or Operations
- Prior Customer Support experience is desirable
- Fluent with social media products usage and basic understanding of Advertising industry
- Experience in a Contact Centre/Service program with any Advertising Tech company is a plus
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy
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Job Detail
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Job IdJD1376192
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4000 - 5000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned