Advertisement Technical Support Specialist

Singapore, Singapore

Job Description


Responsibilities:

  • Handle and resolve end to end post-sales queries for the advertising products and work on case volumes across email and chat channels
  • Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
  • Drive overall Customer Satisfaction metrics ensuring service quality through case journey
  • Drive adherence to service levels across channels and impact resolution times for end customer
  • Manage escalations workflows with internal teams
  • Partner with upstream technical specialists to educate advertisers on product features and common issue types
  • Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
  • Develop as a subject matter expert across assigned product area and mentor fellow team members
Requirements:
  • BA/BS degree or equivalent practical experience
  • 3+ years of Technical Customer support or Operations
  • Prior Customer Support experience is desirable
  • Fluent with social media products usage and basic understanding of Advertising industry
  • Experience in a Contact Centre/Service program with any Advertising Tech company is a plus
Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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Job Detail

  • Job Id
    JD1376192
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $4000 - 5000 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned