Job Description

Location:

Singapore/Malaysia

Company:

HEILS - Customized Manufacturing Process Automation Solutions

Employment Type:

Full-Time


About HEILS


HEILS specializes in tailored automation systems for industrial clients, with a strong emphasis on security, compliance, and operational flexibility. We serve OEM/ODM clients across Singapore and Malaysia, delivering high-performance solutions backed by robust documentation and client support.


Role Overview


We are seeking a methodical and client-focused After-Sales Service Engineer to support our deployed automation systems. This role bridges technical troubleshooting, client training, and compliance assurance, ensuring our systems continue to perform reliably post-deployment.


? Key Responsibilities


Provide remote and on-site technical support for robotic arms, carriers, sensors, and PLC-based systems. Perform preventive and corrective maintenance, including firmware updates and hardware replacements. Train client operators and maintenance teams on system usage, safety, and troubleshooting. Prepare and refine bilingual (English/Chinese) documentation, including signal interaction tables and maintenance guides. Support clients in compliance documentation (e.g., VSA, Access Control Matrix, Vulnerability Scan Summary). Recommend system optimizations and upgrades based on performance data and client feedback. Liaise with internal teams to ensure timely resolution of service tickets and delivery of spare parts. Maintain detailed service reports and contribute to continuous improvement initiatives.
? Requirements


Diploma or Degree in Mechatronics, Electrical Engineering, Automation, or related field. 2+ years of experience in industrial automation service or maintenance. Familiarity with PLCs, robotic systems, and industrial sensors. Strong troubleshooting and client communication skills. Bilingual proficiency in English and Chinese (written and spoken) preferred. Willingness to travel within Singapore and Malaysia for on-site support.

What We Offer


Exposure to cutting-edge automation projects across diverse industries. Structured training and documentation support. Collaborative and compliance-driven work culture. * Opportunities for growth in technical and client-facing roles.