Job Description

Office:
o Drive small-scale after-sales projects.
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Receive clients RFQs / tenders and perform technical analysis & clarifications if required
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Request quotations to principals & suppliers and perform technical analysis & clarifications if required
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Build and prepare offers for clients
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Receive and acknowledge clients POs
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Prepare on-site activities (scheduling, resources, procedures, MS-RA)
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Coordinate on-site jobs
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Write service reports & validate with client
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Trigger invoicing and close the job


o Communicate clearly with clients, partners & suppliers.


o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).


o Provide on-line technical assistance to clients (phone, WhatsApp & emails).


o Maintain After-Sales projects documentation up-to-date.





On-Site:
o Able to coordinate on-site jobs independently with a team of Service Engineers & Workers.


o Perform on-site high-level troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).


o Liaise with manufacturers in Europe to resolve clients' issue.


o Prepare on-site operations, define and write site procedures.


o Write detailed and illustrated service reports after each on-site mission.


o Participate in Site Acceptance Tests with clients, partners and suppliers.


Requirements


Minimum Bachelor Degree in Engineering (mechanical). At least 5 years of relevant working experience. Willing to learn and take initiatives. Meticulous, pays attention to details. Willing to perform on-site troubleshooting and coordination (Tuas area) Analytical thinking. Good communication and reporting abilities (verbal & written). Excellent interpersonnal skills interacting with clients, partners and subcontractors. Proficient in English, other languages can be a plus. Class 3 driving licence. References from previous employers are recommended.
Minimum Qualification


Bachelor Degree in Engineering





Field Study


Mechanical Engineering





Minimum Years of Experience


5


SKILLS & COMPETENCIES


Project management Microsoft Office (Outlook, Word, Excel, PowerPoint) On-site coordination Mechanical Engineering P&ID, hydraulic & wiring diagrams understanding Troubleshooting, technical analysis Maintenance (MRO) Technical Support Clear communication, reporting Independence Analytical thinking Interpersonal skills Team player Responsiveness Adaptability * Multi-cultural openmindedness